Web Packages Support Options
The Design Standard Support and
Gold Support options are available as an extra as you purchase
a Web Package. Click
here if you wish
to order a Web Package now. |
30-day Support
Period - $0
30-days expert email and phone support are available free
of charge with any web package for a 30 day period from date of
purchase.
| After the 30-day free support period,
the following support and services are still available for
you: |
|
Traditional hosting phone and email technical
support |
|
24/7 and unlimited free access to online self-help tools
like software documentation, knowledge base and video tutorials |
|
Pay-per-incident support and maintenance program (Quote per
single incident or customisation request, includes free follow-up
support until incident is resolved) |
|
12-month Standard
Support - $295
The duration of the Standard Support is 12 months,
from the date of purchase of the agreement. Standard
Support is available to you at the time of original package
purchase or anytime thereafter.
| Standard Support subscription includes: |
|
12-month expert email and phone support (up to 1/2h
per month) |
|
Traditional hosting phone and email technical
support |
|
12-month software security updates |
|
1 phone training session (max session time: 30 minutes) |
|
Optional subscription to design notification mailing-list |
|
24/7 and unlimited free access to online self-help tools
like software documentation, knowledge base and video tutorials |
|
Pay-per-incident support and maintenance program (Quote per
single incident or customisation request, includes free follow-up
support until incident is resolved) |
|
12-month Gold Support
- $495
Unlimited free software upgrades, patch fixes, security
updates and priority expert support via email or phone.
The duration of the Gold Support is 12 months, from the
date of purchase of the agreement. Gold Support is available
to you at the time of original package purchase or anytime thereafter.
| Gold Support subscription includes: |
|
12-month expert email and phone support (up to 1h per
month) |
|
Priority treatment for all support issues
(Priority Support
ID number will be issued to you) |
|
Traditional hosting phone and email technical
support |
|
12-month software security updates |
|
Guaranteed software security updates and upgrades within
3 working days |
|
2 phone training session (max session time: 30 minutes) |
|
Optional subscription to design notification mailing-list |
|
24/7 and unlimited free access to online self-help tools
like software documentation, knowledge base and video tutorials |
|
Pay-per-incident support and maintenance program (Quote per
single incident or customisation request, includes free follow-up
support until incident is resolved) |
|
If you have purchased a Gold Support agreement and do not have
a Priority Support ID, please contact design-support@webcity.com.au.
If you are interested in purchasing or renewing a Standard or Gold
Support agreement, please contact design-support@webcity.com.au for
pricing and more details.
Please read the Design Support
terms and conditions.
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